CEQUENS is a multichannel customer engagement platform that gathers all conversations in one interface, with personalized interactions, real-time sentiment analysis, a dashboard. It connects to your systems, with per-conversation pricing and agent seats included. Plans start at $45 a month.
Publisher information
- Company name
- CEQUENS
- Category
- Sales & Marketing
- Date added
CEQUENS is a customer engagement platform that gathers communication channels in one place so service teams follow every step from inquiry to resolution. The company says 2,000+ businesses in MENA and beyond trust it.
Key Features of CEQUENS
- One easy interface gathering all customer conversations
- Sentiment analysis: live customer mood to tailor replies and improve satisfaction and loyalty
- Live dashboard and standard report templates; advanced reports and broadcasts in Professional
- AI Assist, chatbots and automation in the Professional plan
- CRM and helpdesk integration with smart conversation routing
Why CEQUENS?
- Per-conversation pricing, no hidden fees or surprise message rates
- Agent seats included in every plan; extra seats cost $25
- Starter plan from $45 a month, with 1,000 conversations and 5 channels
- Enterprise adds SSO, two-step verification, audit logs and a dedicated success manager
- Scalability that adapts as your needs grow
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