Maqsam's agent is an AI customer service agent working around the clock, handling calls from FAQs to executing workflows, and making outbound calls for follow-ups, reminders and campaigns. It understands Arabic dialects and English, grasps intent and emotion, and transfers to a human when needed.
Publisher information
- Company name
- مقسم
- Company website
- maqsam.com/ai-agent
- Category
- Voice Agents
- Date added
Maqsam's agent is an AI customer service agent that handles customer conversations in Arabic first. It works around the clock inside Maqsam's customer service software or standalone with your systems, and the company aims to automate half of customer interactions.
Key Features of Maqsam Agent
- Understands Gulf, Levantine and Egyptian dialects and English, including questions that mix the two
- Answers FAQs and runs complete workflows
- Acts via integration with your systems and CRM
- Automatic outbound calls for follow-ups, reminders and campaigns
- Handles interruptions and topic changes mid-call
Why Maqsam?
- Understands intent, emotion and conversation history, with sector-scenario training
- Bring Your Own Bot: connect your agent to Maqsam without rebuilding
- Monitor agent-handled calls from the software
- Transparency: the company says actual Arabic accuracy today reaches 50% at most
- Agent behavior is adjusted through Maqsam support; agent studio coming soon
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