A support solution built on AI agents working alongside contact centers, channels and existing systems. They answer from approved knowledge bases, keep customer context, prioritize requests and route urgent cases to the right team with full context. Every action is auditable.
Publisher information
- Company name
- Unifonic
- Company website
- unifonic.com/en/agentic/customer-care
- Category
- Customer Service
- Date added
A customer support solution from Unifonic built on AI agents working alongside contact centers, channels and existing systems, removing friction between platforms. Agents answer from approved knowledge bases, analyze past cases to prioritize requests and escalate as needed, so customers never repeat their problem.
Key Features of Unifonic Smart Support
- Answers from approved knowledge bases in the brand's tone
- Short- and long-term memory of interaction history and preferences
- Analyzes support history and similar cases to find root causes
- Full interaction history across every touchpoint and agent
- Prioritizes requests by service commitments
- Smart escalation of urgent cases to the right team automatically
Why Unifonic Smart Support?
- Staff get the full case context when stepping in
- Every action is visible, traceable and auditable
- Human-set policies govern automated account changes
- Works beside contact centers and current tools
- Multichannel platform
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