Customer Service Automation
The customer service automation tag turns repeated support steps into workflows that run on their own, such as sorting tickets and sending reminders. It is broader than a chatbot, since it also covers what happens behind the conversation. DigitalDalil lists products from independent companies. Compare automation rules, customization, integrations, and reports, then visit each official website. It helps teams that want less manual work and a consistent way to handle similar requests.
Products with this tag
Showing 1–12 of 15 listings
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Unifonic's Agentic Studio is a platform for designing, coordinating and governing AI agents inside an organization. It sets agents up with clear goals and memory and connects them to CRM, billing and bookings, with human approval paths, audit logs, compliance controls and data protection.
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Fin is an AI customer service agent answering over chat, email, voice, social networks and APIs. It reads and writes in the systems you use and hands off what it can't solve. Backed by customer service models trained on millions of interactions, it averages a 76% resolution rate, per the company.
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ORXTRA is an AI agent platform that handles inquiries, complaints and order tracking 24/7 across channels. It pulls answers from your knowledge base and systems, analyzes sentiment and routes tickets, with offline deployment to meet regulated-sector privacy needs.
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Tactful is a customer service platform that merges WhatsApp, Facebook and Instagram into a unified inbox, with AI-suggested replies and smart routing. Agents take actions like order checks within limits you set, and live dashboards track response time, resolution, sentiment and team performance.
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WideBot is an AI agent platform for customer service combining chatbots, voice bots, a multichannel inbox, sentiment analysis and 24/7 automatic inquiry routing. Built on an Arabic language model, it deploys in the cloud, on-premises or hybrid, serving government, banking and telecom.
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Teammates offers three AI teammates: Raya for customer service, Adam for sales and Sara for recruiting. They work around the clock over voice, chat, email and WhatsApp in 50+ languages, including all Arabic dialects. Setup takes under ten minutes, with a free plan and no credit card.
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Dewply is an AI chat platform for UAE organizations, serving customers around the clock over WhatsApp, web and mobile in Arabic and English. It understands intent and context, with chat analytics, contact management, team collaboration and integrations. The site says setup takes seven days.
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A platform helping Kuwaiti and Gulf companies engage customers with AI: chatbots, a unified channel inbox, real-time analytics and no-code automation that escalates cases to your team. It understands Gulf dialects and formal Arabic, makes automated voice calls and integrates with CRMs.
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A conversational AI agent from CEQUENS that helps businesses engage customers in their preferred languages, answer instantly and give tailored replies while keeping prior context. It supports customers and boosts conversion and retention across messaging channels, always available.
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A support solution built on AI agents working alongside contact centers, channels and existing systems. They answer from approved knowledge bases, keep customer context, prioritize requests and route urgent cases to the right team with full context. Every action is auditable.
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A smart auto-reply system run by three specialized assistants for communication, document reading and system integration. It handles natural Arabic dialect conversations by phone and text 24/7 across 20+ dialects, completes requests, and hands only hard cases to staff.
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Arabot builds Arabic and English chatbots that understand customer requests and intent and support them around the clock. Products include a chatbot, live and generative agents, a campaign manager and WhatsApp flows, connectable via APIs, with on-premises deployment.
