Fin is an AI customer service agent answering over chat, email, voice, social networks and APIs. It reads and writes in the systems you use and hands off what it can't solve. Backed by customer service models trained on millions of interactions, it averages a 76% resolution rate, per the company.
Publisher information
- Company name
- Intercom
- Company website
- fin.ai
- Category
- Customer Service
- Date added
Fin is a customer service AI agent that the company says launches within hours. It uses memory to understand each customer's context and reasons to pick the next step.
What Fin Can Do
- Multiple channels: chat, email, voice, social media, Slack, API
- Integrates with systems like Shopify and Stripe, reading and writing to resolve more cases
- Hands off what it can't solve to your support system: Intercom natively, plus Salesforce, HubSpot, Freshdesk
- Answers based on your knowledge base, not general knowledge, escalating when unsure
- Operator agent: finds insights and applies improvements with your approval
- Covers the customer lifecycle: selling, conversion, onboarding, support
What Sets Fin Apart
- Average customer resolution rate of 76%, rising about 1% a month, per the company
- Apex models improve with use; Fin 4 is its strongest agent yet
- Certifications: SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA, AIUC-1
- Official pricing: $0.99 per resolution
Product video
If the video doesn't play, watch it on YouTube.
The product, its logo and images belong to the product owner; DalilDigital does not own them.