An AI customer experience platform combining social listening, media monitoring, surveys, reports and a unified service inbox. It analyzes sentiment in Arabic and English and understands many dialects, helping teams grasp customer needs and decide with data.
Publisher information
- Company name
- Lucidya
- Company website
- lucidya.com
- Category
- Customer Service
- Date added
Lucidya is an AI-powered customer experience management platform. It helps companies and organizations listen to customers, analyze their opinions across channels, then engage and serve them from one place.
Key Features of Lucidya
- Social listening: track accounts and keywords with real-time sentiment analysis
- Media monitoring: follow brand mentions in news sites and traditional media
- Smart agent: multilingual conversations that grasp intent and automate routine inquiries
- Unified inbox to manage customer interactions and agent performance
- Multilingual surveys and customer profiles segmented by behavior and sentiment
- Professional reports and a live customer experience dashboard
Why Lucidya?
- Custom engine understanding 15 Arabic dialects, from Gulf to Maghrebi
- 92% sentiment accuracy in Arabic and English, per the company
- Real-time trend and sentiment-shift detection to avoid crises
- Comments, messages, call logs and WhatsApp messages in one platform
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