ORXTRA is an AI agent platform that handles inquiries, complaints and order tracking 24/7 across channels. It pulls answers from your knowledge base and systems, analyzes sentiment and routes tickets, with offline deployment to meet regulated-sector privacy needs.
Publisher information
- Company name
- DXwand
- Company website
- dxwand.com
- Category
- Customer Service
- Date added
ORXTRA is a generative AI agent platform for enterprises in regulated sectors. Its customer service agent acts as a virtual employee that resolves cases through reasoning and system integration.
Key Features of ORXTRA
- Automatic case resolution through reasoning and integration, with escalation by urgency
- 24/7 virtual agent for inquiries, complaints, order tracking and troubleshooting
- Multichannel: WhatsApp, Microsoft Teams, Messenger, Webchat, IVR, SMS, email
- Sentiment analysis and smart tickets that prioritize and route issues
- Answers drawn from the knowledge base, systems and past interactions
- Continuous learning from every interaction to improve accuracy
Why ORXTRA?
- Offline deployment inside the organization's environment, keeping data processing under its control
- Prism small language models (1B and 3B) cut hardware needs by about 80%, per the company
- Agents launch within hours, per the company
- Removes up to 90% of support load, per the company
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