WideBot is an AI agent platform for customer service combining chatbots, voice bots, a multichannel inbox, sentiment analysis and 24/7 automatic inquiry routing. Built on an Arabic language model, it deploys in the cloud, on-premises or hybrid, serving government, banking and telecom.
Publisher information
- Company name
- WideBot
- Company website
- widebot.ai
- Category
- Customer Service
- Date added
WideBot is an Arabic-first AI platform serving businesses and governments. For customer service it offers chatbots, voice bots and AI agents that answer inquiries around the clock.
Key Features of WideBot
- Virtual assistants: chatbots and voice bots answering customers anytime
- Multichannel inbox unifying customer interactions and tracking agent performance
- Automatic routing to the right agent or team, with customizable reply templates
- Sentiment analysis and analytics to understand customers and improve support
- No-code AI agent builder with ready templates that learn from interactions
- Channels: WhatsApp, Messenger, Instagram, Viber, Twitter, Livechat
Why WideBot?
- Runs on AQL, a model built for Arabic from the ground up, which the company calls the most accurate in Arabic
- Supports formal Arabic, dialects and 30+ other languages, per the company
- Flexible deployment: cloud, on-premises or hybrid
- 50+ system integrations, per the company
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